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Our Fresh Production Promise
At CELLE London, each order is crafted fresh upon receipt, ensuring maximum potency and sustainability. Your order will be prepared and shipped within 1-2 business days.
Frequently Asked Questions
How long will my order take to arrive?
• Orders ship within 1-2 business days
• Additional delivery time based on your location
• Tracking number provided upon dispatch
• Express shipping options available
Which regions do you ship to?
We currently ship to:
• United Kingdom
• European Union
• United States
• Contact us for specific country inquiries
Can I cancel or modify my order?
Due to our fresh production process:
• Orders cannot be cancelled once submitted
• Modifications are not possible after order placement
• Each order triggers immediate preparation
Why do you make products fresh?
Our artisanal process ensures:
• Maximum ingredient potency
• Optimal product freshness
• Minimal waste
• Highest quality standards
What about customs and import duties?
• International orders may incur customs duties
• These charges are the responsibility of the recipient
• Check your local customs regulations
• Duties are not included in our shipping costs
How do I track my order?
• Tracking number provided via email upon dispatch
• Track through your CELLE account dashboard
• Regular shipping updates via email
• Contact us for any tracking queries
What if my package is damaged or lost?
• Contact us within 7 days of delivery
• Provide order number and photos of damage
• We'll work with our shipping partners to resolve
• Each case handled with utmost care
Why is a phone number required?
• Ensures smooth delivery process
• Required by shipping carriers
• Enables delivery updates
• Helps prevent failed deliveries
Need Additional Help?
Contact our customer care team at:
info@cellelondon.com
Thank you for supporting our commitment to fresh, sustainable skincare. Your understanding of our artisanal production process helps us maintain our high standards while minimizing our environmental impact.
