Privacy policy
Privacy Policy for CELLE*
Last updated: [2024]
Welcome to CELLE. We value your trust and prioritize your privacy. Here's how we handle your personal information through your journey with us on cellelondon.com.
Your Trust, Our Commitment
At CELLE, we are dedicated to transparency and safeguarding your data. By using our Services, you agree to how we collect, use, and protect your information.
A Journey of Transparency
We believe in keeping you informed. Whenever we update our Privacy Policy to reflect changes in our practices or for legal reasons, we will post the updated policy on our Site. Continuing to use our Services after changes means you accept the updated terms.
Collecting Information with Care
From the moment you interact with us, we start collecting information to enhance your experience. Whether it's your contact details for processing orders or usage data to improve our Site, every piece of information helps us serve you better. We gather:
- Contact Information: To process orders and communicate with you.
- Order Details: To ensure smooth transactions and deliveries.
- Account Details: To manage and secure your account.
- Usage Data: To personalize and optimize your experience.
Respecting Your Preferences
We use cookies to gather usage data and enhance your journey on our Site. You have control over these settings through your browser, though disabling cookies may impact your experience.
Partnering for Your Benefit
To provide the best service, we sometimes collaborate with trusted partners like Shopify. These partners help us process your orders and support our Services securely and efficiently.
Using Your Information Wisely
Your personal information is used to deliver our Services, enhance your experience, ensure security, and comply with legal obligations. We may send you promotional communications, but you can opt out anytime.
Sharing Information Responsibly
We share your data only when necessary, such as with service providers for order fulfillment or for legal compliance. Your preferences are always respected.
Empowering Your Rights
Depending on where you live, you have rights to access, delete, correct, and opt out of certain uses of your personal information. We are committed to empowering you with these choices.
Protecting Your Data
We retain your information only as long as necessary and implement robust security measures to protect it. While we strive for the highest security, no system is completely infallible. Contact us if you have any concerns.
International Data Transfers
Your data may be transferred internationally, but we use standard protections to ensure its safety.
Safeguarding Children
Our Services are not intended for children under 16. If you believe we have collected a child's data, please contact us for deletion.
Stay Connected
For any questions or concerns, reach out to us at:
For our EU/UK users, CELLE is the data controller of your information, and our representative details are available upon request.
Thank you for being a part of CELLE. Your trust and privacy are our top priorities.
- 2024 Hampstead Heath Studios Ltd.
- Registered Office: Hampstead Heath Studios Ltd, 85 North End Road, Hampstead Garden Suburbs, United Kingdom, NW11 7RL
- Company No: 14602861 VAT Registered 123456789
*Privacy Policy for CELLE
_Last updated: [2024]_
Welcome to CELLE. Your privacy and trust are paramount to us. This Privacy Policy outlines how we ("CELLE", "we", "us", or "our") collect, use, and protect your personal information when you interact with us through our website cellelondon.com (the "Site") and our services (collectively, the "Services"). "You" and "your" refer to the user of our Services, whether as a customer, visitor, or another individual.
**1. Commitment to Transparency and Trust**
At CELLE, we believe in transparency and clarity regarding our data practices. This Privacy Policy explains how we handle your personal information. By using our Services, you agree to the practices described herein. If you do not agree, please do not use our Services.
**2. Keeping You Informed**
We may update this Privacy Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on the Site with the revised "Last updated" date. Continued use of our Services after any changes means you accept those changes.
**3. Collecting Information with Care**
We collect personal information to enhance your experience with us. The types of information we collect and how we use it include:
- **Contact Information:** Name, address, phone number, and email.
- **Purpose:** To process orders, deliver products, and communicate with you.
- **Order Details:** Billing and shipping address, payment information.
- **Purpose:** To fulfill orders and ensure seamless transactions.
- **Account Details:** Username, password, security questions.
- **Purpose:** To manage and secure your account.
- **Usage Data:** Device details, IP address, browser type, interaction data.
- **Purpose:** To improve our Services and customize your experience.
**4. Respecting Your Privacy with Cookies**
We use cookies and similar technologies to gather usage data:
- **Usage Data:** Information on how you access and use our Site.
- **Purpose:** To personalize your experience, conduct analytics, and enhance our Services.
You can control cookies through your browser settings. However, blocking cookies may affect your experience and the functionality of our Services.
**5. Partnering with Trusted Third Parties**
We may receive information from trusted third parties such as:
- **Service Providers:** Companies like Shopify that support our Site and Services.
- **Purpose:** To facilitate our services and process your transactions securely.
**6. How We Use Your Personal Information**
We use your personal information to provide, improve, and protect our Services:
- **Delivering Services:** To process orders, manage accounts, and deliver products.
- **Enhancing Experience:** To send promotional communications, which you can opt out of anytime.
- **Ensuring Security:** To detect and prevent fraud and ensure the security of our Services.
- **Legal Compliance:** To comply with legal obligations and protect our rights.
**7. Sharing Information Responsibly**
We may share your information under certain circumstances:
- **With Service Providers:** For order fulfillment, payment processing, and customer support.
- **With Business Partners:** For marketing and advertising, always respecting your preferences.
- **For Legal Reasons:** To comply with legal obligations and protect our rights.
**8. Empowering Your Rights and Choices**
Depending on your location, you may have the following rights regarding your personal information:
- **Access:** Request access to your personal data.
- **Deletion:** Request deletion of your personal data.
- **Correction:** Request correction of inaccurate data.
- **Opt-Out:** Opt out of certain data processing activities, including marketing communications.
You can exercise these rights by contacting us using the details provided below. We may need to verify your identity before processing your request.
**9. Retaining Your Information**
We keep your personal information only as long as necessary to provide the Services and fulfill the purposes outlined in this policy, including legal and regulatory requirements.
**10. Committing to Security**
We implement robust security measures to protect your personal information. However, no system is completely secure. If you have concerns about the security of your data, please contact us.
**11. Handling International Data Transfers**
Your information may be transferred to, stored, and processed in countries outside of your residence, including the United States. We use standard contractual clauses and other safeguards to ensure your data is protected.
**12. Protecting Children's Privacy**
Our Services are not intended for children under 16. We do not knowingly collect data from children. If you are a parent or guardian and believe your child has provided personal information, please contact us to request deletion.
**13. Contacting Us**
We are here to address any concerns or questions you may have about our privacy practices. You can reach us at:
- **Email:** celleofficiallondon@gmail.com
- **Address:** 85, NW11 7RL, United Kingdom
**For Users Worldwide:** CELLE aims to provide its Services globally. While we currently ship to specific regions, we strive to expand our shipping capabilities. For inquiries regarding shipping to your region, please contact us.
**For EU/UK Users:** For GDPR purposes, CELLE is the data controller of your personal information. Our representative in the EU/UK is [Insert Representative Details].
---
This Privacy Policy is designed to foster trust and transparency, ensuring that your personal information is handled with the utmost care and respect. Thank you for choosing CELLE.
**CELLE LONDON Privacy Policy**
**Effective Date:** [Insert Effective Date]
**1. Introduction:**
CELLE LONDON ("we," "us," "our") is committed to protecting the privacy of our customers ("you," "your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing or using our website and services, you agree to the terms of this Privacy Policy.
**2. Information We Collect:**
**2.1. Personal Information:**
We may collect the following personal information when you create an account, place an order, or interact with our website:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (e.g., credit card details)
- Any other information you voluntarily provide
**2.2. Non-Personal Information:**
We may also collect non-personal information automatically when you visit our website, such as:
- IP address
- Browser type
- Operating system
- Pages visited and duration of visit
- Referring website
**3. How We Use Your Information:**
**3.1. Personal Information:**
We use your personal information to:
- Process and fulfill your orders
- Communicate with you about your orders, inquiries, and other requests
- Provide customer support
- Send you promotional materials and updates (if you have opted-in)
- Improve our products and services
- Comply with legal obligations
**3.2. Non-Personal Information:**
We use non-personal information to:
- Analyze and improve our website’s performance and user experience
- Understand customer preferences and trends
- Monitor and prevent fraudulent activities
**4. How We Share Your Information:**
**4.1. Service Providers:**
We may share your information with third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing customer support. These service providers are contractually obligated to protect your information and use it solely for the purposes of providing their services.
**4.2. Legal Requirements:**
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
**4.3. Business Transfers:**
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner as part of the transaction.
**5. Data Security:**
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
**6. Your Rights:**
**6.1. Access and Correction:**
You have the right to access and correct your personal information held by us. You can update your account information by logging into your account or contacting us at info@cellelondon.com.
**6.2. Opt-Out:**
You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in the emails or contacting us at info@cellelondon.com.
**6.3. Deletion:**
You have the right to request the deletion of your personal information. Please note that we may retain certain information as required by law or for legitimate business purposes.
**7. Cookies and Tracking Technologies:**
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are placed on your device. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
**8. Third-Party Links:**
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.
**9. Children’s Privacy:**
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.
**10. Changes to This Privacy Policy:**
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates or changes.
**11. Contact Us:**
If you have any questions or concerns about this Privacy Policy, please contact us at:
- **Email:** info@cellelondon.com
- **Phone:** [Your Phone Number]
---
This document provides a comprehensive legal framework for CELLE LONDON’s privacy practices, ensuring compliance with relevant data protection laws and regulations. It emphasizes transparency and customer rights while outlining the measures taken to safeguard personal information.
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners,for the purpose of enabling and operating our text messaging program.
Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
Mobile Terms of Service
CELLE
Last updated: Nov. 13, 2024
The CELLE mobile message service (the "Service") is operated by CELLE (“CELLE”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to CELLE’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of CELLE through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with CELLE. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to CELLE or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other CELLE mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to CELLE or email celleofficiallondon@gmail.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
SMS & Mobile Communications Privacy
At CELLE, we value the intimate connection we share with our distinguished clientele through mobile communications. This section outlines how we protect and utilize your mobile information with the utmost care and discretion.
Data Collection & Consent
We thoughtfully collect mobile numbers through:
- Your curated shopping experience
- Exclusive membership registration
- Newsletter subscriptions
- Limited edition collection notifications
- Customer care interactions
Cart Preservation & Reminders
We utilize secure website cookies to:
- Preserve your carefully selected items
- Note unfinished luxury selections
- Enable personalized cart recovery
- Facilitate seamless shopping experiences
This information determines when we may extend a gracious reminder about your curated selections via SMS.
Data Protection Promise
Your mobile data is:
- Secured with premium encryption
- Shared exclusively with essential service partners
- Never sold to external parties
- Protected by rigorous privacy protocols
- Maintained solely for enhancing your CELLE experience
Our Trusted Partners
We collaborate only with distinguished service providers to:
- Deliver refined SMS communications
- Process secured transactions
- Facilitate seamless delivery services
- Enable premium customer care
These partnerships operate under strict confidentiality agreements, ensuring your information remains within our trusted circle.
Location Services
When enabled, we utilize location data to:
- Enhance your shopping experience
- Provide region-specific collections
- Ensure precise delivery services
- Offer exclusive local events
This information is collected solely through explicit consent and managed with ultimate discretion.
Your Control & Choices
You maintain elegant control over your preferences:
- Opt out with a simple 'STOP' reply
- Modify preferences in your private account
- Contact our dedicated service team
- Request complete data removal
Message Frequency
Our communication rhythm is thoughtfully curated:
- Order Updates: As your journey requires
- Collection Launches: 2-4 monthly
- Exclusive Offers: Limited to premium events
- Cart Reminders: Maximum 2 gentle reminders
Carrier Considerations
Standard message and carrier rates may apply. CELLE ensures transparency while maintaining our premium service standards.
Contact
For privacy inquiries, our dedicated team awaits:
celleofficiallondon@gmail.com
Response within 24 hours for our valued clients.